Frequently Asked Questions

Your standard production time is 2-3 weeks, but I *really* need it sooner. What options do I have?
We understand that you may be in a time crunch. We now offer expedited production services - 5 and 7-business days production time, exclusive of any shipping time. NOTE - Make sure to account for shipping time when ordering.

Please see below for expedited production pricing. Rates below are expedited production fees in addition to standard order fees and exclude any expedited shipping fees. Expedited production services are subject to availability. For more information, please contact [email protected] with your sash and event details.

7 Business Days - Additional $30 per sash
5 Business Days - Additional $40 per sash
What's the difference between a sash and a stole?
In regards to graduation sashes and stoles, technically nothing. They are essentially 2 different words that refer to the same thing.
How do I order?
Click on Graduation Sash at the top. From there you can customize and order as many sashes as you'd like!
Is everything embroidered?
Yes! All the text you select and customized logos you select for your sash are embroidered. We don't do any cheap heat transfers or stick-ons. We also close up the back of the sash so it looks nice and clean on both sides!
What are the measurements of your graduation stoles?
Our graduation stoles and sashes measure approximately 70" in total length and 4.75" in width.
Is my sash going to be the very exact color I see on my monitor?
We try our best to match the colors of all our threads and fabrics to what is displayed on your screen. Please understand though that because monitors are configured differently, the color of what you see on your monitor vs the actual fabric may be slightly different. In addition, we'll try our best to align and center all embroidery so that it looks the best for you too!
On the checkout page, why does my text look strange?
In some cases, our preview feature acts up but rest assured all of your customizations will be properly centered and aligned. If you're worried that something may be misaligned, please email us with your order # right after you order, and we can double check for you.
Do we ship internationally?
At the moment, we do not ship internationally.
What methods of payment do you accept?
We are equipped to securely process orders via PayPal. PayPal accept all major credit cards including MasterCard, Visa, Discover, and American Express.
Do we accept checks, POs, or C.O.D.?
As of this moment, we do not accept any type of checks for individual orders. If you are a school or organization and need to purchase via PO or Check, please contact us for more information.
Do we charge taxes on our orders?
Yes, all orders shipped to addresses in California are subject to a sales tax.
When should I expect my order to arrive?
The estimate turnaround time for orders to be manufactured and delivered to your doorstep is 3 weeks (including shipping). For orders with custom logos or larger than 30 sashes, standard turnaround time is 4 to 6 weeks.
What should I put in for due date?
Most of our customers like to select the day of their graduation or commencement ceremony. Please allow us 2-4 weeks for delivery. If this is a rush order, please contact us before ordering.
What's your return policy, and how much is shipping?
Please see our Return Policy and Shipping page!
Is there a phone number customers can reach us?
Our preferred method of contact is via our contact form.
Darn it, I still have a question and it's not listed here. How can I ask you?
Please contact us via our contact form and we'll get back to you asap!
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